Warranty & Returns Policy

Please note this page is also relevant for our Terms & Conditions

Servo Automation Ltd ensures all products dispatched, if new are fully inspected, and if used or refurbished they are fully tested to our ability prior to dispatch. We can also guarantee appropriate secure packaging which implements the use of anti-static bags and/or wraps where required. We use a variety of product identification methods depending on the product(s) to help us identify our products including; serial number logging, discrete UV pen marking, barcoded and serial numbered tamper proof security labels, serial security tags and pictures of the product(s) prior to dispatch. Furthermore, we also take photos of the packed product(s) prior to dispatch, which will be stored if in the unlikely event a claim is required regarding loss or damage caused while in transit.

*Please note warranty and returns will be void instantly if any of our identification methods mentioned above are removed or tampered with, i.e. the removal of labels.

Returns Policy

Can I return?

Yes, if you wish to return an item for any reason this should be reported to us at the earliest convenience or within a maximum of 14 working days from the delivery date. The product(s) should be returned within 7 working days from the return request being filed (although exceptions will be noted for international customers). If we receive no communication from you within 14 working days of delivery, regarding any problems with the product(s) or you simply no longer require the product(s) you are deemed to have received the product(s) in full working order and with no problems.

Parts advertised for ‘spares & repairs’ are sold with no warranty and are not covered in our returns policy.

The returning product(s)

The product(s) should be returned in the same condition it was dispatched with all packaging and documentation, for assessment and inspection. If the product(s) you purchased were new and in sealed packaging (box or internal anti-static bags) these packets must remain sealed and unused, otherwise the return may be refused or handling fees applied to any refunded amount.

It should be noted we are within our rights to void a claim for warranty cover or refuse the return of a product if the buyer is deemed to have caused defects to occur. In Particular this relates to buyers negligence and or incompetence during installation, running or start up of the product(s). If the buyer is unqualified to install and or operate the product(s). Additionally if the buyer has failed to maintain the product(s) correctly inline with the product(s) respective manufacturers guidelines which subsequently results in damage or a fault.

Returning Postage

Regardless of the reasons for return the responsibility of the returning product(s) lies with the buyer until we have received the product(s) safely. Hence we always ask the returning product(s) to be sufficiently packed and only recommend the customer using a tracked service and provide us with the tracking information once dispatch. The returned carriage costs will be refunded if the fault was our responsibility. Proof of returned carriage costs will be required.

Return Process: Defective upon arrival or fault develops during warranty period

If the product(s) ordered arrives defective you should contact us within 14 days to arrange a return. The product(s) must be returned in their original condition with all packaging, documentation and our product identifications not tampered with. Upon receipt of the returned part(s) they will be inspected and if we are unable to repair or replace the part(s) then the price of the items, as paid, will be refunded through the payment method used when the part(s) were purchased.

If any part(s) develop faults within their warranty period, you are entitled to a repair or replacement under the terms of our warranty. No refund will be issued after 30 days from date of purchase.

Return Process: Damaged in Transit

Under no circumstances can we accept responsibility or liability for damaged items unless you notify the carrier at the exact point of delivery. We therefore ask prior to signing, carefully examine the external packaging for obvious signs of damage. If damage is visible you are perfectly within your rights to sign ‘damaged packaging’, but we also suggest prior to signing check the product(s) internally or even refuse if the damage appears extensive.

If you decide to accept a damaged parcel without signing or notifying the courier at point of delivery of any damage (external or internal) this may be problematic in making claims at a later date. You will also be required to keep the original packaging and notify us immediately with photos of the packaging and damage to the product(s). We will immediately submit a claim to the courier and once submitted we will require the product(s) to be returned, unless the buyer wishes to keep the product(s). If the buyer decides to keep the damaged product(s) and the claim is successful we will pass the discount received onto the buyer. However, if the claim is unsuccessful we will be unable to provide a discount but the buyer will still have the option to return the product(s).

If the buyer decides to return, the returned carriage will be refunded once we have received. Once we have received we will offer a replacement subject to availability. Only if we are unable to offer a replacement will a refund be issued.

Return Process: Incorrect product(s) received

We will not dispatch an alternative product without firstly consulting you. So if by mistake you receive a product(s), which is different to the one purchase, you should contact us within 14 days to arrange the return. You will be given the option to have the item(s) replaced with the correct, originally ordered product(s) (if available) or to be refunded through the payment method used when the items were purchased. Returned carriage refunds, product refunds and replacements will be issued upon our receipt of the returned items.